FAQ

Bring your original ID card; if you booked with a passport or a Home Return Permit, bring that original document. Other special documents should also be brought for verification on entry.

Light rain generally does not affect the visit, but in heavy rain or fog the cableway may be temporarily suspended and the scenic area will issue a notice. We recommend confirming the day’s operating status before you set off. If entry is impossible due to the scenic area’s reasons, a full refund is given.

No ticket exchange is needed. On entry, scan your second-generation ID card at the gate; if you booked with a passport, Home Return Permit or similar, bring that original document and pass verification at the gate or manned channel.

Tianmen Mountain generally opens from about 07:30 daily; the last cableway time follows the day’s notice. We recommend allowing 5–7 hours (Route A or B), or 6–8 hours for a more relaxed full day. The summit is 5–8°C cooler than downtown, so bring a light jacket even in summer, and wear non-slip sports or hiking shoes.

The glass skywalk is built with high-strength tempered glass and is safe, but it hangs over a thousand-meter cliff, so those afraid of heights should proceed with care. Visitors who fear heights or have heart disease or high blood pressure should choose cautiously or bypass it, or take Route C, which involves no large cableway. In rain, snow or strong wind some walkways may be temporarily closed — please check notices; shoe covers must be rented on site.

In peak season queues often run 1–2 hours, shorter off-season. Arrive at the base station at 07:00–07:30 for the first gondolas in peak season, book online with real-name registration to skip the counter queue, and avoid the 09:30–11:00 group peak.

With real-name entry you normally verify with your own ID card. If it is lost, contact support or the park in advance about accepted alternatives (temporary ID, household register, etc.) to avoid problems at the gate.

After booking online, enter by verifying your ID card or the original document used for booking at the gate — you usually don’t need to exchange for a paper ticket. Follow the booking page and the park gates.

Pets are generally discouraged, and some areas (glass skywalk, cableway cabins) do not allow them. If you must bring one, ask the park in advance about pet storage or the relevant rules.

In winter the summit often has snow and rime ice and can be below 0°C — wear a down jacket and warm, non-slip shoes. Some walkways may close temporarily due to ice; check the park’s notice and the day’s openings before you go.

Hold the handrail, look ahead and keep to the inner side, focusing on the distant view rather than your feet. If you really can’t step on the glass, take the ordinary walkway beside it — the views are just as good. Shoe covers are usually required; follow on-site guidance.

The 999 steps are steep; normal fitness takes about 20–40 minutes. If you tire easily or have children/seniors, ride the through-mountain escalator to the cave area and shoot from the plaza. Wear non-slip shoes, hold the handrail and rest midway.